Important workflow activitiesĪn activity can also have multiple lines drawn from a single exit condition, pointing to multiple activities. Contexts are stored in the Workflow Context table. This relationship between one workflow version and one task, is called a Context. Verision: Versions of each workflow are stored in the Workflow Versions table.Ĭontext: When a task matches the criteria set up for a workflow, that workflow will execute against that task, and perform activities on it. We can open the Workflow Properties dialog using the Properties option in the action menu in the title bar. We can modify properties of any checked-out workflow at any time. It can also be used to validate the workflow and access workflow contexts that are currently associated to any record. It can be used to publish, copy, or delete the workflow. The workflow actions menu, as shown in the following screenshot, in the title bar of the canvas, can be used to perform many different actions related to the current workflow. None: This option can be used to ignore the condition filed and use a subflow or script to execute the Workflow Run if no other workflows matched yet: If this option is selected, the workflow will execute when the workflow’s condition field evaluates to true and no other workflows are running on the record. Run the workflow: If this option is selected, the workflow will execute when the workflow’s condition field evaluates to true. If condition matches: This property can be used to define when and how the workflow will execute. Table: Name of the table on which the workflow will be applied. Name: A unique name for the workflow that can be used to distinguish it from other workflows. If there are multiple workflows defined in a table, we can specify the order in which workflows are executed.īelow are the properties can be configured when defining a workflow.Incident, change, problem, service-level management, and service catalog, rely heavily on workflows.If a workflow is in published state, we cannot modify its properties or make any changes to any of its activities.The status of the workflow is always visible in the title bar.We can publish a workflow using the Publish option in the actions menu. A workflow executes only when it is in published state.Activities defined within a workflow can also access workflow-level variables referred to as workflow scratchpad variables.Each activity in a workflow has its own variable scope and can output objects that can be used by subsequent activities.Workflow editor is a graphical tool that is used to design workflows by arranging and connecting activities to automate a process.Workflow editor can be used to design, modify, and validate the workflows.Workflows can also be executed based on an event or from scripts.A workflow usually executes when a record in the table it is attached to is either inserted or updated and the start condition defined in the workflow properties evaluates to true.Each workflow comprises one or more activities, which are executed in sequence, beginning from the Begin activity and ending when it reaches the End activity.Workflows can be used to automate multi-step processes using various tools, including approvals, child-task generation, notifications, logical loops and scripting, if/then control flow, timers and they can even wait for and react to user activity. It makes sense that break could end up being some kind of reserved term given its use generally inside of Java and Javascript.įor now, use in your workflow at your own risk.Workflows in ServiceNow are flowchart-driven automation tools with a drag-and-drop interface. I’ve done some checking to try and see if that is documented somewhere, but haven’t be able to find anything to date. It’s possible that something else was happening as a result of setting the break variable to true, but as nearly as I can tell, doing that actually dumped the values in the scratchpad, leaving me with undefined instead. I wrote the code, and when the workflow detected that it had gotten to the point where the loop wasn’t supposed to continue, I set “ = true”, at which point my workflow broke and started behaving erratically. That would save me having to do a GlideRecord query at the decision point to determine whether or not it was time to exit the loop. Given that, it seemed sensible to to use the scratchpad to set a variable that I could then check against when it came time to break out of the loop. I recently had a project where I wanted to use a looping workflow that would continue around the loop until some criteria was met.įor various reasons, I was going to find out whether or not a given loop was done before I actually reached the if statement that was designed to break the execution flow out of the loop and allow the workflow to move on.
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